Why 70% of Your (Former) Customers Disagree | Customer Churn

6 Comments
/
When it comes to customer retention and loyalty, few businesses…

Pass it on: Word of Mouth Salon Marketing Myths

2 Comments
/
If you are a regular reader of my blog, salon marketing books…

Zombie Nation: Creative Salon Marketing Menus

No doubt about it, we are a zombie nation. This week on Facebook,…

Word of Mouth Still Tops for Driving Local Business Traffic

4 Comments
/
How many local businesses have you visited in the last year based…

Give Me the Open Road | Inspirational Quotes

0 Comments
/
All too often we are frustrated by problems that seem to detour…

Why Your Customers Aren't Impressed | Customer Experience

2 Comments
/
Most businesses are born out of a sincere desire to better the…

4 Ways to Get Buzz-Building Brand Advocates

6 Comments
/
Brand advocates aren't just satisfied customers, they are satisfied…

Attract New Clients Using Seasonal Beauty Trends

2 Comments
/
The numbers for April are in and when it comes to web traffic,…

Excuses, Regrets and Other Wastes of Time | Leadership Accountability

2 Comments
/
I have to admit right off the bat that I have made excuses…

How Spring Style Trends Can Build Salon Business

1 Comment
/
According to marketingcharts.com, beauty and style websites received…

The 2 Biggest Business Card Design Fails

0 Comments
/
SUMMARY: Well-designed business cards can help set your business…

Booth Renters Dilemma: How to Succeed When Competition is Feet Away

2 Comments
/
For Booth Renters in the Salon and Spa, "the competition" Might…

Things I Should Do Today | Leadership Quotes

2 Comments
/
Leadership quotes I love - via Elizabeth Kraus on Pintere…

2015 and the Coming Salon Booth Renter Boom

3 Comments
/
Last month’s eye opening study relative to the significant…

10 Ways You Should Be Blogging to Build Business (But Probably Aren’t)

1 Comment
/
Part 2 of 2: Did you miss part 1?  If so, read The Ultimate…