September is Courtesy Month

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Think about how many people in your organization have the ability…

Why Old-Fashioned "Customer Service" is Still the Key to the Customers Heart

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October is Customer Service Month - Elizabeth KrausExcerpt, “October…

Build Business, Your Reputation and Give Back by Going Back to School

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For the last month we’ve all been bombarded by print, TV and…

You might just be a hairdresser if...

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What you do behind the chair matters a great deal when it comes…

Does talent outweigh the trouble that your trouble-makers bring?

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I told my doctor that I broke my leg in two places. He told me…

Does employee talent outweigh the trouble that trouble-makers bring?

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I told my doctor that I broke my leg in two places. He told me…

Beer me!! Use a 45-day rule to build and strengthen customer relationships

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Heyya! I wrote a guest post for bloggingbistro.com (I love that…

3 Characteristics of a Real Team (and a lesson from the marching band)

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Today’s Harvard Business Review’s ‘Management Tip of the…

Leaving the best impression (the Andy Griffith Guide to Dressing for Success)

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Wherever you go, there you are — the 'Andy Griffith Guide'…

10 Back-to-School Salon Marketing Ideas to Build Year-Round Business

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10 back to school salon marketing ideas you can use to build…

It's Hammock Time!

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Close your eyes and breathe deeply and slowly, in and out, exhaling…

It’s Hammock Time!

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Close your eyes and breathe deeply and slowly, in and out, exhaling…

Who'll be getting the presidential treatment today?

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Do you remember when President Clinton made “headlines” (sorry,…

Guess who's getting the presidential treatment today?

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Do you remember when President Clinton made “headlines” (sorry,…

The one thing I’d suggest (to sell more retail in the salon and spa)

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The one thing I’d suggest (if you want to sell more retail…