Relationships in life come in many forms. As realtors your relationships with your clients are what make your business grow and build your reputation. Establishing strong relationships with your clients can be the difference in a steady stream of business and finding yourself in a struggle to gain consistency. Trust, understanding, and learning are all words that can describe a healthy, strong relationship with clients and co-workers alike.
Building solid relationships will take more than a firm handshake, so read these ten quotes meant to inspire your relationship building with your clients as realtors:
“Who you are is speaking so loudly that I can’t hear what you’re saying.” — Ralph Waldo Emerson
Make sure you are understood. Don’t blame the other person for not understanding. Instead, look for ways to clarify or rephrase what you are trying to say so it can be undersood.” — Joel Garlfinkle
“Speak when you are angry and you’ll make the best speech you’ll ever regret” — Dr. Laurence J. Peter
“Don’t be embarassed by your failures. Learn from them and start again.” — Sir Richard Branson
“To effectively communicate, we must realize that we perceive the world and use this understanding as a guide to our communication with others.” — Tony Robbins
“If you’re not reaching back to help anyone then you’re not building a legacy.” — Germany Kent
“The glue that holds all relationships together–including the relationship between the leader and the led–is trust, and trust is based on integrity.” — Brian Tracy
“It takes 20 years to build a reputation and five minutes to ruin it.” — Warren Buffett
“The way we communicate with others and with ourselves ultimately determines the quality of our lives.” — Anthony Robbins
“The most important thing in communication is hearing what isn’t said.” — Peter Drucker
Trust is the key to a solid relationship whether that relationship is personal or in the business field. As realtors, your clients want to be able to trust you and often times if they sense they might lack trust in you, they might decide to look elsewhere for their home-buying needs. Gain the trust of your clients by doing the simple things like being on time, being blunt, and not hiding anything when giving information on properties and price. Even if you are at a time where you need to be brutally honest with a client, trust ME they’ll appreciate you being forward with them and trust you even more.
Communication can come in many forms, but it should certainly not be taken for granted. Without communication, your clients will feel lost and confused. It’s especially important to communicate constantly with your clients during times when documents need signed, meetings need to be set up, or when money is involved. If you feel like you’re over communication as realtors, you’re probably doing it right. It’s also important to understand that everyone communicates and perceives things differently so you can’t approach your communication plan with every client the same way.
Remember, the customer is ALWAYS right, and as realtors your clients are no exception to this rule. Putting your client first by making sure they understand the fine details of their transaction and home buying process will build your relationships to be stronger than ever. “Who you are is speaking so loudly I can’t hear what you’re saying” is something to keep in mind. Always remember to listen to your clients’ needs to understand rather than respond. This best practice can be hard to execute, but will pay dividends.
Building relationships with your clients can take a while, but is the biggest key to your success as a realtor. We know how important building relationships is. At The Marketing Desks, we can help you build strong, long lasting relationships with your clients through effective communication plans and unique marketing to involve and engage your clients. Contact us today to find out more about us and start a new business relationship!