Unhappy Customers Will Teach You the Most Important Things

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Your most unhappy customers are your greatest source of learning. - Bill…

Marketing Strategies: 10 Reasons the Competition is Beating You at Your Own Game

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When a competitor is running circles around you it’s not always…

Loose Bumpers, Branding and Business Momentum

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And as I popped my camera out to take a photo of this mini-van…

10 Things To Post On Your Blog This Summer | Content Marketing

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Whether you are just launching a blog – because, after all,…

Microwave Popcorn and Word of Mouth Marketing

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It used to be that the bigger your business was, the more advantages…

Why 70% of Your (Former) Customers Disagree | Customer Churn

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When it comes to customer retention and loyalty, few businesses…

Give Me the Open Road | Inspirational Quotes

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All too often we are frustrated by problems that seem to detour…

Why Your Customers Aren't Impressed | Customer Experience

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Most businesses are born out of a sincere desire to better the…

4 Ways to Get Buzz-Building Brand Advocates

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Brand advocates aren't just satisfied customers, they are satisfied…

The Tie Between Customer Loyalty and First Impressions

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Mere seconds – as few as 10, or 20 and certainly no more than…

Which Comes First: Your Product or Your Marketing? | 4 Ps of Marketing

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Thinking about launching a new product - or even a new business? …

Creative Mothers Day Marketing Ideas

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Mothers Day Marketing Ideas for Small Business Last year consumers…

Bring on the Drama! Why You Need Emotion in the Workplace

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Emotion in the workplace? Yes, please! How many times have you…