Last week when Facebook made some pretty significant changes to how its users pages appeared and functioned, it resulted in a deluge of user whines, groans and complaints played out not only in status feeds but in articles and blogs across the internet. That – and the pumpkin on my mantel – served as the […]
First for the big news: The 2012 Salon and Spa Marketing Calendar is available for purchase from my webstore [ CLICK HERE ] to order today. Here’s a peek at the format – just to give you an idea: The 2012 Salon and Spa Marketing Calendar has: The ideas, framework and even reminders to any […]
Make no mistake, your employee culture is part of your marketing and deserves the same strategic attention as does any other aspect. But don’t just take my word for it: “You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.” […]
Little white lies are falsities we tell people (and sometimes tell ourselves) that we believe to be benign, harmless. But there are little white marketing lies we tell all the time that may be hurting our businesses. Little White Marketing Lie #1: “We provide extraordinary (exceptional, excellent, etc.) customer service.” It’s a lie when you […]
I’m asked for copies of the 2011 salon and spa marketing calendar all the time, but 2011 is almost over! The 2012 Salon and Spa Marketing Calendar is done and will be released within the next two weeks. It will be available on my website at www.12monthsofmarketing.net and amazon.com. If you’re not a salon or […]
Long gone are the days when your marketing could be confined to the occasional postcard, flyer and yellow pages listing. It’s never been easier to get your marketing messages out into the public sphere; but for the same reason, it’s never been more difficult to get your messages noticed. You can’t afford to believe that […]
Sometimes we fear the competition, sometimes we hate them and sometimes we may forget they are even there. But one thing is for sure: just as iron sharpens iron, competition forces us to do more, to do more with less, to do more and do it better than before, sometimes better than we’d even thought […]
September is Classical Music Month and National Piano Month 365 Days of Marketing by Elizabeth Kraus If you think about it, our community is made up of many hundreds (if not thousands) of mini-communities. These groups are comprised of people connected by family, friends, common interests, hobbies, entertainment, sports and many other circumstantial means, including […]
(Excerpt) September is Classical Music Month and National Piano Month from Make Over Your Marketing by Elizabeth Kraus If you think about it, your community as a whole is made up of many hundreds (if not thousands) of mini-communities comprised of people connected by family, friends, common interests, hobbies, entertainment, sports and by so many […]
“Beer Day” is a US Naval term, so named because it’s the one day that crew members at sea are issued and allowed to consume beer (usually just one or two). Way back in 1794, the US congress set a daily ration for alcohol for sailors and in 1914 a general order was issued which […]
In contrast to self-improvement, which often involves changes we desire to make for ourselves, building a better image is about making improvements in order to change the way we appear to others. In business terms, “branding” includes the activities and changes you make in order to change how your customers and prospects perceive your business. […]
Think about how many people in your organization have the ability to impact the customer experience; not just in direct provision of services or products, but who simply personally interact with customers, inside or outside of the walls of your business. People who interact personally with your customers and prospects for any reason: casual meetings, […]
October is Customer Service Month – Elizabeth KrausExcerpt, “October is Customer Service Month” from 365 Days of Marketing 365 Days of Marketing is available on amazon.com in book and digital formats. According to a 2011 American Express Global Customer Service Barometer (a survey done in the USA and 9 other countries relative to attitudes and […]
For the last month we’ve all been bombarded by print, TV and radio ads whose sponsors claimed to be the ultimate resource for parents and students going back to school. Now that the kids are all equipped and back in the classroom, it’s time to change the way you think about going back-to-school. Unlike these […]
What you do behind the chair matters a great deal when it comes to building your client base. But you cannot do ‘what you do’ behind the chair if no one is sitting in it! That’s the premise behind my guest post today on Bangstyle.com – [CLICK HERE] to read the article, and take some […]
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